Shipping policy

SHIPPING POLICY

Last Updated: April 2026

At Pokonexa, we aim to provide reliable and efficient shipping services for all customers.

1. Processing Time
All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

2. Shipping Time
We currently ship to the United States and select international regions. Estimated delivery time is 7–15 business days depending on the destination and logistics conditions.

3. Shipping Methods
We work with multiple international logistics partners to ensure stable and efficient delivery.

4. Shipping Confirmation
Once your order has been shipped, you will receive a confirmation email with tracking information.

5. Delays
Delivery times may be affected by customs clearance, weather conditions, or carrier delays. We appreciate your understanding.

6. Shipping Cost
Shipping fees (if applicable) will be calculated and displayed at checkout.