Refund policy

RETURN & REFUND POLICY

Last Updated: April 2026

We want you to be fully satisfied with your purchase at Pokonexa.

1. Return Eligibility
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in the same condition as received.

2. Return Process
To initiate a return, please contact us at pokonexa@outlook.com with your order details. Once approved, return instructions will be provided.

3. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds
Once we receive and inspect your return, refunds will be processed to your original payment method within 5–10 business days.

5. Exchanges
We also support product exchanges. If you prefer an exchange, please mention it when contacting us.

6. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately so we can resolve the issue promptly.